In a world where the traditional channels of communication such as email, SMS, and calls are experiencing low engagement rates, businesses are looking for innovative ways to connect with customers. Gallabox is one such transformative platform that allows SMBs to utilize WhatsApp, one of the most popular messaging apps, to automate marketing and sales through AI.

Company Overview

Gallabox was launched in 2021 by industry veterans Karthik Jagannathan, Yogesh Narayanan, and Yathin Panchanathan, operating from Chennai, India. The founders, who have significant experience in India’s leading services marketplace, were aware of the problem faced by SMBs in managing customer communication effectively and scaling growth. Thus came about Gallabox, to democratize access to advanced conversational tools for businesses of all sizes.

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Funding Details

On January 29, 2025, Gallabox has closed a successful seed funding round worth $3.5 million. The seed funding round is led by FUSE, in addition to its existing investors-Prime Venture Partners and Neon Fund. This takes the total funds raised by Gallabox since inception to $5 million.

Purpose of the Funding

The newly gained capital will be utilized for various strategic purposes:

• Product Enhancement: Gallabox will strengthen its platform capabilities by focusing on the integration of advanced AI features to provide more personalized and efficient customer interactions.
• Global Expansion: The company aims to expand its international presence in regions where WhatsApp is a dominant communication tool, thereby reaching a wider audience of SMBs.
• Customer Acquisition: Efforts shall be concentrated toward increasing the users, particularly service-oriented industries in education, health, real estate, and tourism.

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Overcoming the Communication Hurdle

Traditional communication methods are becoming less effective, and companies are missing revenue opportunities. In the case of SMBs, they do not have the capability to create specific solutions for WhatsApp, and customers’ interactions have to be handled manually. The manual handling can lead to considerable revenue leakages and lost opportunities.

Gallabox provides an end-to-end platform that allows SMBs to automate customer interactions on WhatsApp without any coding skills. Key features include:

• AI Chatbots: This feature helps qualify leads and provides customer support through automated responses.
• Drip Marketing Campaigns: This feature enables businesses to send scheduled messages to nurture leads and promote products or services.
• Shared Inboxes: This feature helps teams collaborate better by providing a unified view of customer communications.

These tools help businesses to automate their customer interaction funnel at different stages: initial contact, final conversion, and others in between.

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Market Traction

Since its launch, Gallabox has enjoyed the following major milestones:

• Customer Base: It is serving over 10,000 business applications from 45 countries, further indicating a global reach.
• Sector Focus: Stronger traction in the service-oriented sectors that include education, healthcare, real estate, and travel.

The no-code approach has specially appealed to the SMBs due to efficient scalable solutions for engagement with customers through the platform.

Founders’ Vision

The experience of working with thousands of SMBs gave the founders a crucial insight: even as businesses invested in lead generation, the post-lead acquisition processes were usually manual and inefficient. Realizing that the conversation before conversion is a make-or-break phase, they built Gallabox to automate and optimize it and thus minimize revenue leakages and maximize growth potential. 

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Future Outlook

With the fresh capital infusion, Gallabox is now set to:

• Improve AI capabilities and enhance the quality of interaction with customers by implementing more complex AI functionalities.
• Expand to New Markets: Enter markets where WhatsApp dominates, adapting solutions to address local business needs.
• Enrich Services: Develop further tools and features that can enhance business processes and more industries.

Focusing on these areas, Gallabox seeks to consolidate its role as a leader in AI-driven conversational commerce for SMBs.